Conflict Resolution

BRIEF SUMMARY

Conflict resolution is a critical transferable skills that all of our students need to learn. This is the ability to explore and discuss different points of view respectfully and come to a consensus on a course of action.

KEY POINTS

• I messages are a powerful tool to express one’s point of view.
• Active listening is an important part of conflict resolution since I not only need to state my opinion but I also need to understand the opinions of others.
• Peer mediation programs are a proven way to teach conflict resolution and maintain more peaceful schools.

SHARED WISDOM

• Peer mediation is not recommended in cases of suspected bullying
• Peer mediation programs work best with buy-in from all stake-holders (parents, teachers and administration)

RESOURCES

Conflict Management Process

CONTACT TOPIC MANAGER

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