Conflict Resolution

BRIEF SUMMARY

Conflict resolution is a critical transferable skill that all of our students need to learn. This is the ability to explore and discuss different points of view respectfully and come to a consensus on a course of action.

KEY POINTS

• “I” messages are a powerful tool to express one’s point of view.
• Active listening is an important part of conflict resolution since I not only need to state my opinion but I also need to understand the opinions of others.
• Peer mediation programs are a proven way to teach conflict resolution and maintain more peaceful schools.

RESOURCES

• Conflict-Management-Process

SHARED WISDOM

• Peer mediation is not recommended in cases of suspected bullying
• Peer mediation programs work best with buy-in from all stake-holders (parents, teachers and administration)

CONTENT FEEDBACK

If you have suggestions, feedback, or resources, please email counselor1stop@inspiresuccess.org and let us know.